Hoover Creek Plantations Official Onsite Management Company

OWNER FAQ

How does Azure Property Management communicate with their owners?

We believe in prompt and thorough communication. You can communicate with us via the office phone, cell phone, email or the Owner Portal. We respond to email and voice mail promptly during business hours and emergency calls after hours.

You receive a detailed monthly electronic statement to keep you fully informed of all maintenance and expenditures relating to your property.

Other times that we will initiate communication:

Eviction matters
Acceptable applications
Notice to vacate received from tenant
Status on current tenant moves out
Lease renewals
Extraordinary maintenance items

Can I enter my property after it is rented?

Azure Property Management conducts interior inspections of the property every six months. Other than that, we do not enter the property except in emergency situations or when repairs have been requested by the resident. We highly recommend that owners follow the same process. History has shown that residents become unhappy with repeated disturbances and are not as willing to renew their leases. We give residents 24 hours notice before entering a property unless it's an emergency situation. Owners are welcome to attend the semi-annual inspections when we perform them, but you are not required to attend.

How much notice does a resident have to give before they can properly vacate a property?

Our standard lease requires residents to give a minimum 60 day written notice of their intention to vacate.

What does Azure Property Management need to start managing my property?

In order for us to begin the process of managing your property we need the following:

Executed property management agreement
Keys to the property, including mail box keys, if applicable
Garage door openers, if applicable
Certificate of insurance, with Azure Property Management, LLC as an additional insured
IRS Form W-9
Owner intake form submitted
ACH Authorization
Lead Based Paint Form, if the property was built prior to 1978

How does Azure Property Management Handle evictions?

On the 5th of every month Azure Property Management will post and mail a 3 Day Notice to Pay or Quit. After 3 days pass we can file for eviction. A court appearance and judgement are required prior to actual eviction. The entire process can take more than 90 days. Azure  Property Management retains a professional eviction company to handle evictions.

How much does an eviction cost?

An uncontested eviction will cost about $500. A contested eviction can cost up to $3,000.

How are Security Deposits handled?

We require security deposits in an amount equal to or greater than one month's rent. These funds are held in a separate Security Deposit Escrow account with  Bank of America. Security deposits cannot be disbursed until the resident vacates. Deposit funds can only be disbursed to the owner, the resident or used to cover amounts owed by the tenant and repairs and damages caused by the tenant.

How do I pay management fees?

Management fees are deducted from your monthly owner distributions.

Will you pay my monthly bills for me?

Yes, through our accounting system we can pay most of your monthly bills. Owners generally pay HOA dues and mortgages themselves. We pay bills monthly prior to the owner distribution.The cost for payment of bills will be included in your Management Agreement.

How much do you charge to lease my home?
Our tenant procurement fee (leasing fee) is (1) one month's rent. Owners who have multiple properties may be eligible for a discount and is determined on a case by case basis. 

How much do you charge to manage my property?
Our normal management fee is 10% of the rent we collect. If the rental rate for the property is $500 or less our management fee is a flat rate of $80.  However, multiple property owners may qualify for a discount. This is determined on a case-by-case basis. If the property is vacant, we do not charge a management fee. If you don't get paid - we don't get paid!

How will you advertise/market my property?
An overwhelming number of our applicants find us on the internet. We will post your property on several web sites, including our company site. Some of our properties are also advertised on www.ahrn.com, a military site that is available only to our military customers.

What happens if the tenant doesn't pay the rent on time?
The tenant's rent is due on the 1st of each month. We give our tenants a 2 day grace period which means they must pay rent before the close of business on the 3rd. If the rent remains outstanding on the 4th we assess a late fee of $200. We then post each tenant who is late with a 3-day demand letter. If the tenant has not paid rent plus late fee by the 10th and they have not contacted us, then we begin the dispossessory process.

When do I get paid?
If the tenant makes the payment on time (1st – 5th), we send out Owner checks and statements on or before the 10th or first working day after the 10th. If they pay late between the 5th and the 10th, we send owner checks on the 15th or the first working day after the 15th. Rent payments received after the 10th are processed as they are received. Many of our multiple property owners request their disbursements to be made at the end of each month.

What if I have tenants in my property when you begin managing the property?

This is not uncommon at all. If there are tenants currently in place when we take over management of property, a $200 admin fee is assessed. This covers our time and setup of new tenants being placed in our system.